You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website.
While we endeavor to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
Duties & Taxes
All applicable customs, import duties and fees are not accounted for in the shipping fee and will not be charged by Scotch & Soda New Zealand. The customer is fully responsible for any customs duties or foreign taxes that may be imposed. Customs agents have the right to release or deny release of your order where outstanding fees are not paid and in some rare cases delivery may be delayed.
